Frequently asked questions
List of contents
Moduł stacji pogody
- Can’t access the module in the app, the device won’t update!
- The wind direction is not correct, the wind vane is rotating back and forth!
- Not showing the correct precipitation level!
- The thermometer reading is incorrect!
- What happens if I don’t have internet connectivity?
Wireless measuring module
- The module cannot be accessed in the app, the device is not updated!
- I cannot see the sensor data in the user interface!
- What happens if I cannot connect to the Internet?
Remotely controlled ventilation module
- The module cannot be accessed on the app, the device will not update!
- The ventilation is not closed!
- The vent does not open!
- The device is constantly in stage 1!
- The control is in stage 2 or 3 but the windows are not open!
- The device sends an alarm (high, low temperature)!
- What happens if the thermometer wire breaks or the sensor is damaged?
- The device does not work!
- If I leave the device in manual control, will it control in automatic?
- What happens if I don’t have internet connectivity?
Moduł stacji pogody
Can't access the module in the app, the device won't update!
Often this situation can occur due to incorrect placement. The weather station is positioned so that the central head unit is not shaded by any object. Try to place it according to the placement documentation supplied with the weather station.
Re-start the weather station, which means disconnecting it from the main socket and then plugging it in after 1 minute (this can be done up to 3 times).
It may also be helpful to disconnect and then reconnect the antenna on the central head unit. This operation should only be carried out with the power switched off.
If the device is still not available, please contact us using one of the contact details above.
The wind direction is not correct, the wind vane is rotating back and forth!
The wind vane may not be set correctly. Try to adjust the wind vane according to the markings on the plastic holder, so that the “N” (north) marking is always facing north.
It is recommended to position the wind wheel and the wind vane towards the ventilation window of the polytunnel to obtain the best possible measurement results, even when the polytunnel is closed.
It is not recommended to place it between two polytunnels or inside the tents, because the high turbulence can n occur that does not supply correct data for our system.
Not showing the correct precipitation level!
The rain gauge should always be placed closest to the ground level to ensure a correct reading.
When placing it, make sure that it is not obscured by any object.
In case of snow the measurement is not correct.
Measurement is not accurate in drizzling rain.
Measurement is not accurate in gale force winds.
The thermometer reading is incorrect!
The central head unit of the weather station uses a metal external thermometer to measure the temperature (there may be a difference of +/- 2 degrees compared to the manual thermometer).
Comparing data from other sources and the data measured by the weather station is not relevant.
What happens if I don't have internet connectivity?
The weather station module has its own internet access.
Wireless measuring module
The module cannot be accessed in the app, the device is not updated!
Often this situation can occur due to incorrect placement. Place the wireless meter module so that the transceiver module is not shielded by any object. Try to place the wireless meter module according to the placement documentation supplied with the wireless meter module.
Restart the wireless meter module, which means disconnecting it from the mains, and then re-energise it after 1 minute (this can be done up to 3 times).
It may also help to unwind and then rewind the antenna on the wireless meter module. This operation should only be carried out with the power switched off.
If the device is still not available, please contact us using one of the contact details above.
I cannot see the sensor data in the user interface!
Sensors are always switched on after the transceiver module has been installed and switched on. Follow the steps in the documentation supplied with the product.
After removing the screws on the front panel of the sensors, disconnect the yellow jumper connector and wait 20 seconds. Then reinsert the jumper connector so that it is on both 2 pins. You will see 3-4 quick flashes, followed after a short time by a longer flash. This will indicate a restart.
It is possible that you turned on the sensor first and then wired the antenna to it. In this case, reboot the transceiver module.
It is possible that the sensors were switched on before the transceiver module. In this case, reboot the sensor according to the documentation supplied with the product.
If the device is still not available, please contact us using one of the contact details above.
What happens if I don't have internet connectivity?
The weather station module has its own internet access.
Remotely controlled ventilation module
The module cannot be accessed on the app, the device will not update!
Restart the remote control ventilation module, which means disconnecting it from the main power supply, then plug it back after 1 minute (maximum 3 times).
The ventilation is not closed!
The time intervals in the stages may not be set correctly.
You may not be using the minimum value option.
You may have opened the ventilation windows manually using a mechanical switch.
You may have left it in manual control mode.
There may be no power in the socket.
There may be no power in the motor.
The wiring may be broken.
The vent does not open!
The time intervals in the steps may not be set correctly.
You may not be using the maximum value option.
You may have closed the ventilation windows manually using a mechanical switch.
You may have left it in manual control mode.
There may be no power in the socket.
There may be no power to the motor.
The wiring may be broken.
The device is constantly in stage 1!
The wind direction control may be active.
The device may not be in the temperature range to open.
The control is in stage 2 or 3 but the windows are not open!
It is possible that a mechanical or manual mode setting has been set that the device cannot follow, which is why the maximum temperature setting has been created.
The device sends an alarm (high, low temperature)!
In case of an alarm, it is advisable to check the temperature on the user surface.
What happens if the thermometer wire breaks or the sensor is damaged?
The device will immediately notify the user. If this happens, please contact our company using one of the contact details above.
The device does not work!
The device will immediately notify the user. If this happens, please contact our company using one of the contact details above.
If I leave the device in manual control, will it control in automatic?
When the device is set to manual control, it will not control automatically.
In manual control, only the temperature alarm can give information if the temperature is too high or too low.
What happens if I don't have internet connectivity?
The remote control ventilation module has its own internet access.
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